Payment Policy for Artisan Luxury Candles
Effective Date: January 17, 2025
At Artisan Luxury Candles, we are committed to offering a seamless and secure payment experience for all of our customers. Our payment policy outlines the accepted payment methods, payment security, and other important details regarding transactions made on our website. By purchasing from Artisan Luxury Candles, you agree to the terms of this payment policy.
1. Accepted Payment Methods
We offer a variety of secure payment methods for your convenience:
- Credit and Debit Cards: We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Simply enter your card details at checkout for a fast and easy transaction.
- PayPal: For customers who prefer to use PayPal, we also offer this secure payment gateway at checkout. You can pay directly from your PayPal account or use your debit/credit card through PayPal’s secure platform.
- Other Secure Payment Methods: We may also accept additional secure payment methods through trusted gateways, including Apple Pay and Google Pay, to enhance your shopping experience.
2. Payment Security
Your security is our top priority. Artisan Luxury Candles uses the latest encryption technology to ensure that all personal and payment information is securely processed. Our payment processor follows strict standards and is PCI-compliant, meaning that your payment details are handled with the utmost care. We never store your sensitive payment data, ensuring your personal information is protected.
3. Authorization and Payment Processing
When you place an order on our website, your payment will be processed immediately. The total amount for your order will be authorized and charged to your chosen payment method. Once the transaction is complete, you will receive an order confirmation email containing the details of your purchase.
Please note that your payment will be processed at the time of purchase. In cases where an item is out of stock or there is an issue with payment, we will notify you promptly and either offer a refund or alternative solutions.
4. Order Confirmation
After successfully placing your order and completing the payment process, you will receive an email confirmation. This email will include an order number, a breakdown of the purchased items, and estimated delivery dates. If you do not receive an order confirmation within 24 hours, please check your spam folder or contact us at info@artisanluxurycandles.com.
5. Sales Tax
All prices on Artisan Luxury Candles are listed in US Dollars (USD) and do not include sales tax, unless otherwise stated. Sales tax will be added to your order based on the applicable tax rates for your location. The applicable sales tax will be clearly displayed at checkout before payment is processed.
6. Payment Disputes
In the rare event that you believe there is an issue with your payment or have a dispute regarding your transaction, please contact us immediately at info@artisanluxurycandles.com or call us at (719) 203-4278. Our customer service team is available to help resolve any concerns or disputes related to payment issues.
7. Currency and International Payments
Artisan Luxury Candles primarily operates in US Dollars (USD), and all payments are processed in USD. For international customers, if your payment method operates in a different currency, please be aware that your bank or payment processor may charge additional conversion fees or foreign transaction fees. These fees are outside of our control.
8. Refunds and Cancellations
If you wish to cancel your order or request a refund, please refer to our Refund and Returns Policy for detailed information on how to proceed. Refunds will be processed to the original payment method used at the time of purchase. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
9. Fraud Prevention
To protect both our customers and our business, we implement fraud prevention measures. In some cases, we may require additional verification before processing a payment. If this occurs, we will reach out to you directly via the email or phone number provided during checkout. We reserve the right to cancel or delay any order that we suspect to be fraudulent.
10. Contact Us
If you have any questions about our payment policy or need assistance with your order, please do not hesitate to contact us:
- Street: 303 N Santa Fe Ave, Fountain, Colorado, United States
- Phone Number: (719) 203-4278
- Email: info@artisanluxurycandles.com
- Website: artisanluxurycandles.com
At Artisan Luxury Candles, we are dedicated to providing a secure and user-friendly payment experience for all of our valued customers. Thank you for choosing to shop with us, and we look forward to serving you.
Effective Date: January 17, 2025
