Shipping Policy for Artisan Luxury Candles

Effective Date: January 17, 2025

At Artisan Luxury Candles, we strive to provide a seamless and reliable shipping experience to ensure your order reaches you in perfect condition and on time. Below, you will find the details of our shipping policy, including the shipping methods we offer, processing times, shipping costs, and more. Please read through this policy carefully before completing your purchase.

1. Shipping Methods and Processing Time

We offer a range of shipping options to meet your needs:

  • Standard Shipping: This is the most cost-effective option, typically delivering within 5-7 business days. Please note that delivery times may vary depending on your location.
  • Expedited Shipping: For faster delivery, we offer expedited shipping which usually arrives within 2-3 business days. Additional charges apply.
  • Priority Shipping: For urgent deliveries, we offer priority shipping, which is generally delivered within 1-2 business days. Priority shipping is the fastest and most reliable option.

All orders are processed within 1-3 business days from the time they are received, excluding weekends and holidays. Please note that orders placed on holidays or during peak seasons may experience slightly longer processing times.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, your delivery address, and the size/weight of your order. You can view the exact shipping cost before completing your purchase. We aim to keep our shipping rates as low as possible while ensuring timely delivery.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.
  • International Shipping: We currently ship to select international destinations. International shipping costs vary based on the destination country, size, and weight of your order. Additional customs fees, taxes, or import duties may apply and are the responsibility of the recipient.

3. Shipping Destinations

We are pleased to offer domestic and international shipping to a wide range of locations:

  • Domestic Shipping (United States): We ship to all 50 states within the U.S., including Alaska and Hawaii.
  • International Shipping: We currently offer international shipping to select countries. If your country is not available at checkout, please contact us to inquire about shipping options.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly on the carrier’s website. Please allow up to 24 hours for the tracking information to be updated after shipment.

If you experience any issues with tracking or have questions about your order, please contact us at info@artisanluxurycandles.com or call us at (719) 203-4278.

5. Shipping Restrictions

Due to various carrier limitations, we are unable to ship to the following locations:

  • P.O. Boxes
  • APO/FPO military addresses
  • Certain remote areas

If we are unable to fulfill your order due to shipping restrictions, we will contact you directly and offer alternatives or a full refund.

6. Order Delivery

Please ensure that the shipping address you provide is correct and complete to avoid delays. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If your order is returned to us due to an incorrect address, you will be responsible for the reshipment cost.

Note: Delivery times are estimates provided by the carrier and are not guaranteed. Weather delays, carrier disruptions, and other unforeseen circumstances may occasionally affect delivery times.

7. Damaged or Lost Shipments

While we take extra care in packing your order to prevent damage during shipping, accidents may occasionally happen. If your order is damaged during transit or if it is lost, please contact us within 7 days of receiving the tracking information. We will work with you to resolve the issue, either by issuing a replacement or a refund.

8. International Customs, Duties, and Taxes

International customers should be aware that their order may be subject to additional customs fees, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. Please contact your local customs office for more information about any fees that may apply to your order.

9. Shipping Delays

While we strive to ship all orders in a timely manner, delays may occur due to high order volumes, inclement weather, holidays, or other unforeseen circumstances. We appreciate your patience and understanding during such times. Should any delay occur, we will notify you promptly.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us:

  • Street: 303 N Santa Fe Ave, Fountain, Colorado, United States
  • Phone Number: (719) 203-4278
  • Email: info@artisanluxurycandles.com
  • Website: artisanluxurycandles.com

Thank you for choosing Artisan Luxury Candles. We are committed to providing you with a smooth and enjoyable shopping experience, and we look forward to serving you with high-quality products delivered right to your doorstep.

Effective Date: January 17, 2025