Return Policy for Artisan Luxury Candles
Effective Date: January 17, 2025
At Artisan Luxury Candles, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.
1. Return Eligibility
- Timeframe: Items must be returned within 30 days of the delivery date.
- Condition: Products should be in their original condition, unused, and in their original packaging.
2. How to Initiate a Return
- Contact Us: To start a return, please contact our customer service team at [insert contact email or phone number].
- Information Needed: Provide your order number and details about the item(s) you wish to return.
3. Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
- Recommended Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure your package is safely returned.
4. Refund Process
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
5. Exchanges
- For Different Items: If you would like to exchange an item for a different product, please initiate a return as outlined above, then place a new order for the desired item.
6. Non-Returnable Items
- Exceptions: Certain items, such as personalized products or items marked as final sale, are not eligible for return.
7. Contact Us
If you have any questions or need assistance with your return, please reach out to our customer service team at
Street: 303 N Santa Fe Ave Fountain, Colorado, United States
Phone number: (719) 203-4278
Email: info@artisanluxurycandles.com
Website: artisanluxurycandles.com
